Capture authentic feedback at the perfect moment, when your customers are experiencing your service and captive in your customer service. Timing drives response.
Transform your online reputation into a revenue-generating machine with the proven combination of strategic review collection and intelligent responses
Asking a patient or customer for a review is awkward and ineffective. Survey requests sent through email are ignored, and SMS messages get buried by messages that matter more.
* Client Survey & Review Acquisition Performance, Ingenuity Marketing, 2025
** ResponseRx 12 Month Composite Client Data, 2025
The Friendly Prompt makes it easy to collect feedback in real time with a simple scan or tap. Customers respond naturally, and you see dramatically higher submission rates.
Your team member concludes the service with this simple ask: "It would mean a lot if you'd take 15 seconds to share your experience."
Natural. Comfortable. Effective.
Your customer either:
No app downloads. No account creation. No friction.
Their phone instantly displays your branded survey:
After every survey, patients and customers are prompted to leave a Google review. Since unhappy ones can voice concerns directly to you, negative reviews drop significantly.
BrandVoice AI creates a personalized, HIPAA-compliant response to every review, building trust with reviewers and future customers, alike. Responses can be approved manually or posted automatically.
The moment that your patient/customer leaves, feedback is forgotten amid traffic, texts, and busy lives.
Asking for feedback after the interaction significantly diminishes the likelihood of submission.1
The latency of email requests makes response rate inferior to ResponseRx's 'friendly ask' solution.
say they only want transactional messages (shipping, orders), not marketing requests.2
1 Source: Kenect (2020), Text vs Email Marketing: Which is Better?
2 Source: MailModo (2025), 17 SMS vs Email Statistics to Know in 2025
You capture feedback at peak satisfaction
The process takes seconds, not minutes
One simple action leads directly to a review
Your team has a proven system to follow
ResponseRx addresses your challenges and makes the review collection process straightforward.
8.5x11 printable signs included
Optional: Professional PVC displays
Place strategically for visibility
Works with any smartphone
Waterproof and durable
No charging ever required
One tap launches the survey
Creates patient/customer interest
Loads instantly on any phone
Routes based on satisfaction level
Captures insights beyond star ratings
No technical knowledge needed
East Lake Pediatrics went from 10 reviews/month to 183 reviews in their first month using the Friendly Prompt system.
Below, you'll find answers to the most common questions we're asked.
Stop watching competitors accumulate reviews while you struggle with outdated methods. The Friendly Prompt transforms your team into review-generating champions.
Businesses using SMS see survey request response rates of 10-12%1, but that's for all types of messages. When you ask in person at the perfect moment, the results are even better.
Every day you wait, potential customers are making decisions based on incomplete information about your business. They're not seeing the excellent service you provide because your online reputation doesn't reflect reality.
I didn’t realize how much we were leaving on the table until we started using ResponseRx. Our production has grown 19% without changing anything else in our marketing. Google-driven new patients have doubled, and people keep telling us the review responses is why they chose us. HIGHLY recommend.
