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Insights & Updates

Explore expert articles, press releases, and proven strategies to master your reputation and grow your practice.

Blog
Response Coverage Rate: The Reputation Metric Local SEO Tools Ignore

Star ratings capture attention, but response speed builds confidence. This article explores Response Latency—the time between a review and a reply—and why delayed or sporadic responses erode trust even on highly rated profiles. It explains how speed functions as a behavioral signal for both customers and search platforms.

Blog
Response Latency: Why Fast Review Responses Build Trust Faster Than 5-Star Ratings

Star ratings capture attention, but response speed builds confidence. This article explores Response Latency—the time between a review and a reply—and why delayed or sporadic responses erode trust even on highly rated profiles. It explains how speed functions as a behavioral signal for both customers and search platforms.

Blog
Response Behavior: The Reputation Signal Powering Local SEO in 2026

Local SEO is no longer driven by review volume alone. This article examines how response behavior—consistency, speed, and completeness—has become a critical operational signal shaping trust, visibility, and conversion in local search. It introduces a behavior-first framework for understanding how reviews and responses work together to influence modern SEO outcomes.

Blog
How to Respond to Patient Reviews Without Violating HIPAA

Online reviews determine patient choice, yet responding creates a complex compliance minefield for healthcare providers. This whitepaper examines the severe financial penalties for accidental PHI disclosure and outlines how practices can safely manage their digital reputation without triggering OCR investigations.

Press Release
ResponseRx Launches the First AI Platform for HIPAA-Safe Reputation Growth

ResponseRx officially launched as the healthcare industry’s first HIPAA-compliant, AI-enabled review response and reputation intelligence platform designed to help medical practices increase new patient acquisition while protecting against costly privacy violations.

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